Privacy Policy

Effective Date: 01/04/2025

At Next Level AI SRL (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy describes how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

By accessing or using our website www.nextlevelai.eu or our services, you agree to the terms of this policy.

1. Who We Are

Next Level AI
Aviano, Italy
📧 info@nextlevelai.eu

We offer consulting, training, and integration services for AI tools and digital transformation for individuals and businesses.

2. What Data We Collect

We collect the following types of personal data:

a) Information You Provide:

  • Name and surname

  • Email address

  • Phone number (optional)

  • Company name (optional)

  • Billing and payment information (if applicable)

  • Any messages, inquiries, or support requests

b) Automatically Collected:

  • IP address and device info

  • Browser type, operating system, and access time

  • Pages visited on our site

  • Cookie preferences (see Cookie section)

3. How We Use Your Data

We process your data for the following purposes:

  • To deliver our services and products

  • To communicate with you (e.g. updates, support, promotions)

  • To improve our website and offerings

  • To manage payments and invoices

  • To comply with legal obligations

  • To analyze traffic and usage for marketing performance

We never sell or rent your personal data.

4. Legal Basis for Processing

We rely on one or more of the following lawful bases:

  • Consent (e.g. newsletter opt-in)

  • Contractual necessity (e.g. to deliver purchased services)

  • Legal obligation (e.g. invoicing)

  • Legitimate interest (e.g. to improve our services and prevent fraud)

5. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by applicable laws (e.g. for tax and accounting).

You can request data deletion at any time (see Section 8).

6. Data Sharing

We may share your data with:

  • Trusted third-party service providers (e.g. Stripe, MailerLite, Google)

  • Legal or regulatory authorities when required

All third parties are contractually bound to protect your data under GDPR-compliant agreements.

7. Cookies & Tracking

We use cookies to:

  • Analyze website traffic (e.g. Google Analytics)

  • Provide personalized content or preferences

  • Manage user sessions and security

You can manage or block cookies via your browser settings. For more info, see our [Cookie Policy].

8. Your Rights (Under GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Delete your data (“right to be forgotten”)

  • Restrict or object to processing

  • Port your data to another service

  • Withdraw consent at any time (e.g. for marketing)

To exercise your rights, contact us at info@nextlevelai.eu.

If you believe your data has been misused, you have the right to file a complaint with the Garante per la protezione dei dati personali (Italian Data Protection Authority).

9. Data Security

We use secure technologies and procedures (e.g. HTTPS encryption, firewall protections) to safeguard your data from unauthorized access, loss, or misuse.

10. Third-Party Links

Our website may include links to external sites (e.g. partner platforms, resources). We are not responsible for their privacy practices. Please review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised effective date. We encourage you to review it regularly.

12. Contact

For any questions or concerns about your personal data, please contact:

📧 info@nextlevelai.eu
🏢 Next Level AI – Aviano, Italy